Battalion Chief, Fire District #2
Today Fire District #2 and Miami County EMS crews were dispatched to a serious single vehicle accident. While en-route we were told we had two patients that were trapped. Upon arrival of the first unit we found a trash truck had left the roadway and was on its top with severe damage. We found two patients trapped and a highly technical extrication was going to be needed to remove the victims of the accident. I determined that we were going to need a large wrecker to respond to assist in the extrication and vehicle stabilization. With the assistance of Johnson County ECC and the Miami County Sheriffs office your company was notified to respond. Upon the arrival of your company they were immediately put to work to assist the fire crews in extricating and stabilizing the truck. To say that your company and employees whom represent your company were helpful in the extrication would be an understatement. Your company and employees proved to be a very important part of our rescue / recovery operation. They were extremely knowledgable and helpful. They worked seamlessly with the on scene crews. We had a total of 36 responders on scene from Life Flight Eagle, Overland Park Fire, Miami County EMS, Johnson County Fire District #2, Miami County Sheriff and Johnson County Sheriff. Your crew fell right into our operations. Your crew was very safe and took all possible safety precautions to assure the safety of themselves and the other responders. Your company and your crew proved to be a valuable asset to our cadre of tools. Please share our appreciation of your employees efforts and ability to fall into an extremely intensive rescue / recovery effort. Fire crews were there for a total of 7.5 hours and your crews were there for about the same amount of time if not longer. We ended up having approximately a 1.5 hour extrication on one patient and were able to get him transported. Unfortunately we were not able to save one occupant of the truck and the recovery proved to be very challenging. Because of your crew, your equipment and your company we were able to speed up the rescue and recovery efforts meanwhile ensuring the safety of the responders.
RBC Enterprises Limited Inc
I wanted to drop you a quick note about my experience with your company and operator on 11/1/2011. Your operator came out yesterday evening to upright our Sky Trak lift that had turned over. He represents your company very well. He took care not to cause any further damage to my equipment or abuse yours. In today’s world of sub-standard customer service, your employee sets an outstanding example of the correct way to do business.
Branch Manager, Insurance Auto Auctions
I wanted to say how much we appreciated you and your staff helping us out with this tornado. Without you guys, there is no way we could have handled the sheer volume of cars. Charlie and his staff were amazing. Rob and your dispatcher, Misty in Joplin were always there to help answer questions. Your drivers were always polite and professional. We have always enjoyed working with your drivers in times past, but this time, they really stepped up under some stressful situations. We enjoy working with you guys and I thought you guys did an awesome job.
American Red Cross National HQ
The American Red Cross was able to reach out to those affected by the tornado that struck Joplin, Missouri because of your generosity. Your timely contribution to the MO 5-22-11 Tornado relief operation enabled us to provide emergency care and support to those whose homes were destroyed and lives were uprooted. Thank you for your donation to the Red Cross of the towing service.When the tornado forced residents from their homes and disrupted the lives of everyone in Joplin, the Red Cross immediately responded by opening shelters for their refuge. For weeks we provided hot meals, snacks, clean-up kits, and first aid through more than 750 Red Cross workers to meet the essential needs of those affected by the tornado. Our mental health workers were dispatched to comfort those coping with the stress and chaos brought on by this unpredictable storm. As residents return to their homes or relocate to temporary housing, we will continue to work with our community partners to facilitate their long-term recovery.Thank you once again for supporting our lifesaving mission. Only with contributions like yours can the American Red Cross continue to help those coping with the sudden uncertainty that disaster brings.
My wife and I just wanted to thank your receptionist and driver, Bobby, for the courteous and speedy service they extended to us in our recent automotive crisis – THANK YOU!!!! Your phone number will always be in my wallet.